What is the return/exchange policy?

The items sold on the website once sold, are non-returnable due to its consumable nature.

Which items cannot be returned/exchanged?

The items sold on the website once sold, are non-returnable due to its consumable nature.

Which categories are not eligible for Return?

Customized products cannot be returned since they are available during select promotions and ordered on demand.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotional banner. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or a cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps within 24 to 48 hours:

• Step 1: Contact our customer care team via email at within 24 to 48 hours of receiving the order
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product with outer packing items including shipment labels and the invoice for our reference.
• Step 3: We will pick up the products within 2 to 4 business days only if the packaging is intact with the shipment labels provided by us. We will initiate the refund or replacement process only once the products are received by us in their original packaging with their seals, labels and barcodes intact. Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

 

How long would it take for the refund process for a cancelled order?

In case of cancellation before shipment, we process the refund within 24 to 48 business hours after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24 to 48 business hours of us receiving the products back. It may take 5 to 7 business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account. In addition, we also provide the hassle-free option of refund through Integer Pillars coupons, which can be used during future purchases.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5 to 7 additional business days for the amount to reflect in your account
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account
• In addition, we also provide the hassle-free option of refund through Integer Pillars coupons, which can be used during future purchases.

Need help?

Contact us at refund@me2hairprofessional.com for questions related to refunds and returns.